FAQs

1. What is Wellmonti?
Wellmonti is an online store for practical everyday products that make daily life more comfortable and convenient, from mobility aids to helpful tools for around the home. Wellmonti is operated by WELLMONTI LLC in the United States.

2. How do I place an order?
Choose your product and any options (like color), click Add to cart, then go to checkout. Enter your shipping details and pay securely. You’ll receive an order confirmation by email right away.

3. Where do you ship, and how much does it cost?
We ship to the United States and the United Kingdom. Shipping is free on every order.

4. How long does delivery take?
Orders are processed within 1 business day, then delivered in 4–7 business days. US orders are delivered by USPS and UK orders by Royal Mail. See our Shipping Policy for full details.

5. How can I track my order?
Every order ships with tracking. As soon as your order ships, we’ll email you a tracking number and link. Tracking can take up to 48 hours to update.

6. What is your return policy?
Every product comes with a 30-day money-back guarantee. If you’re not happy, email us within 30 days of delivery and we’ll send you return instructions. Refunds are issued to your original payment method within 5 business days after we receive and approve your return. See our Return & Refund Policy for full details.

7. What if my order arrives damaged or incorrect?
Email us at support@wellmonti.com within 30 days of delivery with your order number and photos of the item and packaging. We’ll send a free replacement or a full refund, whichever you prefer.

8. Can I change or cancel my order?
Yes, free of charge before it ships. Since orders are processed within 1 business day, please email us as soon as possible. If your order has already shipped, you can return it under our 30-day guarantee.

9. Are payments secure?
Yes. All payments are processed through Shopify’s secure, encrypted checkout. We never see or store your full card details. Available payment methods are shown at checkout.

10. How can I contact Wellmonti?
Email support@wellmonti.com or call (307) 396-6966. We reply to emails within 1 business day, Monday to Friday. If your question is about an order, please include your order number.

Still have questions?
We’re happy to help. Email us at support@wellmonti.com and our team will get back to you within 1 business day.